I was encouraged to see from a Law Society Gazette article that my former firm, Nabarro, was pursuing its clients for unpaid fees. It is tempting to give up on the credit control because it is difficult and embarrassing. Personally, I have been happy to agree payment schedules with clients. It keeps you in touch and a bit of tolerance and concern can build rather than destroy a client relationship. Be brave, pick up the phone and talk to your debtors.