tag:blogger.com,1999:blog-7058786915356669476.post3112531380790873043..comments2024-03-27T08:57:40.383+00:00Comments on SOLO IP <br> for sole and small IP practices<br>: Handling Difficult ClientsFilemothttp://www.blogger.com/profile/15735898485265104580noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7058786915356669476.post-56363353652083290842010-04-14T10:59:35.735+01:002010-04-14T10:59:35.735+01:00My particular favourite was an occasion when I was...My particular favourite was an occasion when I was asked to review a joint venture agreement. I received the document and said that it was already very complete. I said I would comment on anything they shouldn't do and tidy up the contract. I agreed to do it cheaply as the client was clearly not rolling in funds.<br /><br />After reviewing I sent it to him indicating that it was fair, that if he agreed that X was how it should work then it would be fine and nothing to add, but I amended it quite a lot to renumber to get rid of inconsistencies and mistakes and called him to talk him through it.<br /><br />Imagine how I felt when he said he didn't feel I should be paid as I hadn't really added anything other than renumbering.<br /><br />It resolved it wasn't worth arguing about as the amount I had agreed on as a set fee was about 36 miuntes of my time, hardly worth bothering with, and certainly not worth arguing about.Aaronnoreply@blogger.comtag:blogger.com,1999:blog-7058786915356669476.post-87132554032109183492010-04-14T09:23:39.372+01:002010-04-14T09:23:39.372+01:00Your little parable troubles me.
While it is true...Your little parable troubles me.<br /><br />While it is true that the time wasted on abortive quoting is our raw material, it isnt our woven cloth.<br /><br />Sometimes I prefer to take the instructions and accept that there may be no payment. Its quite hard to get it right with the obligation to provide the client care contract that regulators insist on but can be done. It fits in with your parable too. You could give the man the cloth to prevent him destroying an artwork. It would be a better result.Filemothttps://www.blogger.com/profile/15735898485265104580noreply@blogger.comtag:blogger.com,1999:blog-7058786915356669476.post-76924346875158447892010-04-14T08:49:26.218+01:002010-04-14T08:49:26.218+01:00Jeremy, truly a ripping yarn...
At a more mundane...Jeremy, truly a ripping yarn...<br /><br />At a more mundane level, a few weeks ago I received a call at 4.30 pm on Friday, from the former Chief Executive of a significant client. I hadn't spoken to him for several years. He wanted me to give a quick review to a simple consultancy agreement. I asked him when he needed it. He said it was urgent and he was trying to get it out that day. Heart sinking, I said it would probably only take me an hour, and I could do it by 6 pm. He said he just needed to get his colleague to approve the instructions. At 5.30 pm, he called me back to say he hadn't been able to speak to his colleague, so he accepted the work wouldn't be done that day (gracious of him). I assumed he would contact me the following Monday. I have still not heard from him.Mark Andersonhttp://www.andlaw.eunoreply@blogger.com